Last updated: 29/01/2026
This Privacy Policy explains how NeuroAI-Solutions (“we”, “us”, “our”) collects, uses, stores, and protects personal data when providing AI-powered guest communication and support services for short-term rental and Airbnb properties.
We are committed to handling personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
NeuroAI-Solutions provides AI-powered voice and messaging support services to assist guests staying in short-term rental properties on behalf of property owners and hosts (“Clients”).
Contact email: support@neuroai-solutions.com
For data protection purposes, we act primarily as a data processor, processing personal data on behalf of our Clients, who remain the data controllers.
Depending on how our services are used, we may process limited personal data relating to guests and Clients. This may include names, phone numbers, booking or reservation references, check-in and check-out dates, call recordings and transcripts, messages sent to or received through our support number, property details, and escalation contact information.
We do not intentionally collect special category data such as payment information, passport details, or government-issued identification.
Personal data is collected through phone calls and SMS messages made to our support numbers, information provided by Clients during onboarding, automated systems used for booking verification and guest support, and forms or documents supplied by Clients to configure the service.
We process personal data solely to provide guest communication and support services. This includes verifying guest identity before sharing access information, responding to guest enquiries, resolving stay-related issues, escalating matters to a human contact when required, and maintaining service quality, security, and reliability.
The lawful bases for processing include the performance of a contract, legitimate interests relating to property security and guest support, and compliance with legal obligations where applicable. Guest data is not used for marketing purposes.
Calls may be recorded and transcribed for service quality assurance, security verification, dispute resolution, and technical troubleshooting. Where required, callers are informed that calls may be recorded.
We use trusted third-party service providers to deliver our services, including telephony and messaging providers, AI and automation platforms, and cloud storage or productivity tools. These providers process personal data on our behalf under appropriate contractual and security safeguards.
We do not sell personal data or share it with advertisers or unrelated third parties.
Personal data is retained only for as long as necessary to provide our services. Call recordings and transcripts are typically retained for a limited period, booking verification data is retained only for the duration of the guest stay, and Client onboarding data is retained while the service remains active. Data is securely deleted or anonymised when no longer required.
We take reasonable technical and organisational measures to protect personal data, including secure systems, restricted access, and the use of reputable, GDPR-compliant service providers. While no system can be guaranteed to be completely secure, we continuously review our practices to reduce risk.
Individuals have rights under UK GDPR, including the right to request access to their personal data, request correction of inaccurate data, request deletion of data where appropriate, object to certain processing activities, and request restriction of processing. Requests can be made by contacting us using the details below.
Our AI systems operate within defined rules and do not replace emergency services or on-site property management. Where an issue requires human involvement, the matter is escalated to the Client or their designated contact. We do not make decisions outside the scope defined by our Clients.
While we take reasonable care in providing our services, NeuroAI-Solutions is not responsible for guest behaviour, property damage, access misuse caused by incorrect or outdated information supplied by Clients, or failures or interruptions caused by third-party systems outside our control. Clients remain responsible for their properties and final decision-making.
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
If you have any questions about this Privacy Policy or how personal data is handled, please contact:
NeuroAI Solutions